Privacy Policy & Terms of Use for Chatttin

Effective Date: 21-01-2025

Thank you for choosing Chatttin ("we," "our," or "us"). Your privacy and safety are critically important to us. This Privacy Policy & Terms of Use outline how we collect, use, disclose, and safeguard your information when using our mobile application, Chatttin, powered by React Native and integrated with ZEGOCLOUD for voice/video calls and chat services.

1. Information We Collect We collect and process the following types of information:

• Personal Information: Name, email address, phone number, and profile picture.
• Usage Data: Details on how you interact with our app, including call and chat logs, timestamps, and feature usage.
• Device Information: Device type, operating system, IP address, and unique device identifiers.
• Call and Chat Data: Metadata related to your calls and chats (e.g., call duration, timestamps). Note: Voice and video content are not stored.

2. How We Use Your Information We use the collected information to:

• Provide and maintain our services.
• Facilitate voice and video calls and chat functionality.
• Improve and personalize user experience.
• Send updates, security alerts, and notifications.
• Monitor and analyze app usage for troubleshooting and enhancement.

3. Blocking and Reporting Users To ensure a safe and respectful environment, Chatttin has implemented the following features:

Blocking Users

• If you block a user, they will not be able to view your profile, send you messages, or initiate calls with you.
• Blocked users will not be notified of being blocked.

Reporting Users

• Users can report another user for inappropriate behavior, harassment, or violating our community guidelines.
• If a user receives multiple reports, our moderation team will review the reports and take appropriate action.
• Users found violating our policies may face account suspension or permanent banning.

4. Content Moderation We have implemented strict moderation tools and policies to prevent objectionable content, including:

• Automated and manual filtering of inappropriate content.
• A user flagging mechanism to report objectionable content.
• A dedicated moderation team that reviews reported content and acts within 24 hours.
• Immediate removal of content that violates our policies and potential account suspension for repeat offenders.

5. Sharing of Information We do not sell your data. However, we may share your information with:

• Service Providers: ZEGOCLOUD for communication services.
• Legal Authorities: When required by law or to protect our rights.
• Affiliates: Trusted partners for service enhancement.

6. Data Security We implement industry-standard security measures to protect your data. However, no transmission method over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention We retain your data for as long as necessary to provide services or as required by law.

8. User Rights You have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for data processing.
• Lodge complaints with data protection authorities.

9. User-Generated Content and Moderation To ensure a safe environment for all users, Chatttin enforces strict guidelines for user-generated content:

• Terms of Use Agreement: All users must agree to our Terms of Use before using the app. The Terms clearly state that there is no tolerance for objectionable content or abusive behavior.
• Content Moderation: We implement automated and manual moderation tools to detect and remove inappropriate, harmful, or illegal content.
• Reporting and Blocking: Users can report or block other users who engage in abusive behavior. Reported content will be reviewed, and necessary action will be taken.
• Account Suspension or Termination: We reserve the right to suspend or terminate accounts violating our policies.

10. Third-Party Services Our app uses ZEGOCLOUD for video/voice calls and chat services. Their privacy policy governs how they handle your data.

11. Children's Privacy Our services are not intended for children under 13. If we discover that a child under 13 has provided personal data, we will delete it promptly.

12. Changes to This Policy We may update this Privacy Policy & Terms of Use from time to time. Changes will be communicated via app notifications or updates.

13. Contact Us If you have any questions about this Privacy Policy & Terms of Use, please contact us at:

Support Email: chattincommunityp@gmail.com

By using Chatttin, you agree to this Privacy Policy and our Terms of Use.

Last Updated: 21-02-2025